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Terms & Conditions

Terms and Conditions

These Terms and Conditions ("Terms") apply to all purchases made through Buildservers ("we", "us", or "our") and govern your use of the services we provide, including server provisioning and related products.

By placing an order through our webshop, you agree to be bound by these Terms.
 

1. Products and Services

We provide access to physical servers that are provisioned and delivered remotely. Once your order is processed and payment is confirmed, the server will be configured and made accessible within the agreed timeframe.
 

2. Delivery

  • Server delivery is performed digitally. No physical shipping is involved.

  • Standard delivery time is within 24 hours of payment confirmation, unless otherwise communicated.

  • You will receive server access details via email or customer portal notification.
     

3. Refund Policy

You are eligible for a refund only under the following conditions:

  • There are hardware issues that prevent normal operation.

  • The server's performance does not meet the agreed specifications.

  • We fail to deliver on agreed terms (e.g. incorrect configuration or unfulfilled services).

Refund requests must be submitted within 14 days of server activation. We reserve the right to attempt to remedy the issue before issuing a refund. Change-of-mind refunds are not supported.

See our full Refund Policy for more details.
 

4. Customer Responsibilities

You agree to:

  • Provide accurate information during the order process.

  • Use the servers in compliance with local laws and our Acceptable Use Policy (AUP).

  • Avoid misuse, unauthorized modifications, or activities that may damage or degrade the infrastructure.
     

5. Limitations of Liability

We are not liable for:

  • Data loss due to customer action or third-party software.

  • Service interruptions caused by external providers, force majeure events, or network-level issues outside our control.

  • Misuse of server resources, including violations of applicable law.
     

6. Changes to Terms

We reserve the right to update these Terms at any time. Any significant changes will be communicated to you in advance.
 

7. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Denmark, Norway, or Sweden, depending on your country of residence. Disputes will be handled by the appropriate local jurisdiction.
 

Contact

For questions about these Terms or our services, please contact us at:

Buildservers
Email: support@buildservers.xyz
Phone: +45 61404764
Website: https://buildservers.xyz

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