Privacy Policy

Effective Date: first of April - 2025 ( 01.04.2025 DD.MM.YY )
Company Name: Buildservers
Website: https://buildservers.xyz

At Buildservers, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services or visit our website, in compliance with the EU General Data Protection Regulation (GDPR).

1. Data We Collect

We collect only the data necessary to provide and manage our services. This includes:

Personal Information:
Name, email address, billing address, country, phone number
Order & Server Information:
Order history, server configuration, usage logs (CPU, bandwidth, etc.)
Technical Data:
IP addresses, browser type, device information, access times
Communication Records:
Support tickets, emails, and other correspondence

2. How We Use Your Data

We use your personal data to:

Process orders and provision servers
Provide access to your customer portal
Monitor server performance and ensure service stability
Send updates related to your service (maintenance notices, order confirmations)
Respond to support requests and inquiries
Comply with legal obligations (e.g. tax and fraud prevention)

We do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual necessity – to fulfill our agreement with you
Legal obligation – to comply with applicable laws and regulations
Legitimate interests – to maintain and improve our services
Consent – where you have provided explicit permission (e.g., for newsletters)

4. Data Storage and Retention

Your data is stored securely in data centers within the EU/EEA. We retain your data:

For as long as you have an active account or service with us
For up to 5 years for accounting and tax purposes (as required by law)
For up to 12 months after cancellation for security and audit logs

You can request earlier deletion of your personal data unless we are legally required to keep it.

5. Cookies and Tracking

Our website may use cookies for functional purposes, such as session management and login tracking. We do not use tracking cookies for advertising.

You can manage your cookie preferences through your browser settings.

6. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your data (right to be forgotten)
Object to or restrict certain data processing activities
Request data portability (receive a copy in a structured format)

To exercise any of these rights, please contact us at [privacy@buildservers.xyz].

7. Data Security

We use industry-standard measures to protect your data, including:

Encrypted data transmission (SSL/TLS)
Secure access to customer portals
Firewalls and intrusion detection systems
Access controls and monitoring of internal systems

8. Third-Party Services

We may use trusted third-party providers (e.g., payment processors, datacenter partners) who are contractually obligated to comply with GDPR and maintain appropriate security standards.

9. Contact Information

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Buildservers
Email: privacy@buildservers.xyz
Phone: +45 61404764
Website: https://buildservers.xyz

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. Updates will be posted on our website, and you will be notified of significant changes.